Patient Info

Emergencies

There are some emergencies for which the most appropriate help can be summoned most quickly by calling 111, e.g. collapse, profuse bleeding, chest pain, fitting, possible broken limbs, motor vehicle accident.

If in doubt call 111 and ask for an ambulance.

Appointments

Phone appointments can be made from 8.30AM each day, just call 03 437 0347 or Online at Manage My Health 

When making an appointment, please:

• Where possible, plan ahead of time
• Indicate clearly your name, address and file number (if known)
• Advise if more than one family member will require an appointment at this time
• Give us an indication of the problem, whilst this is kept confidential this will help us allow the provision of extra time

Staff endeavour to be on time, but at times due to the workload being unpredicatable there can be delays.

Your patience is appreciated but if you have concerns discuss this with the Reception Team.

Other useful numbers:

• Healthline, for health information: 0800 611 116
• Oamaru Hospital: 03 433 0290

Cancellation & Missed Appointments

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling or arriving more than 5 minutes late. In either case, we will charge the patient a $25 for non-Community service card holders (CSC) and $10 for CSC holders missed appointment fee. For late comers, we can offer shorter consultation (up to the doctor) but will be charged full consultation fee.

For new patients’ first appointments, a no show or late cancellation will result in a full charge of the new patient fee. This fee may be waived at our discretion for emergency reasons.

Enrolment

To enrol with us simply fill in the enrolment form and sent it back to us. Either drop in to the reception to pick one up, or download a digital copy below

Please return the completed form to our office staff or email it to us at info@northendhealthcentre.co.nz 

Download the Enrolment Form

Privacy Statement

We collect personal information from you, including information about your:

• name
• date of birth
• address
• contact information
• billing or purchase information
• previous healthcare provider

We collect your personal information in order to:

• provide appropriate health care

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at practicemanager@nehco.co.nz, or 03 437 0347, or 4 Frome Street, Oamaru.

We keep the personal information we hold safe by storing it in encrypted files and only allowing certain staff to access it 

“Please note that this practice is contributing to, and accessing healthcare information from HealthOne -  

What is HealthOne?
HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020. Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested.  Privacy auditing is used to check that only those directly involved in your care are accessing your information.  To find out more about HealthOne please visit https://healthone.org.nz/. Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz”

After Hours

Urgent calls are handled on roster system made up of Oamaru GPs. The after hours emergency doctor can be contacted on 03 434 9444. 

Generally the doctor on call will hold clinics at weekends from 10am-12pm, 2pm-4pm. No appointment is required but please attend at the start of the clinic time.

All after hours consultations and visits are to be paid at the time of the visit.